About me
I am a Business Analyst and technical writer with over twenty-three years of experience.
My work involves collaborating with SMEs of different teams to gather complex information and converting this information in simple terms to a required audience. I believe in doing a lot of research before creating course material in the of user guides, specifications, SOP's, presentation materials, web pages etc.
Technical Writer:
- Experience creating Application Programming Interface (API) implementation documentation, API testing
documents SDK documents, System administration guide, a use case and user guides to enable the users to
understand API protocols, routines and tools for building software applications. - I have mostly worked with the financial-IT industry, and I have very good knowledge of writing financial
banking, credit card documents etc. - Experience working with Knowledge base software such as Confluence, Open-Source Software and
WordPress - Experience creating user guides, SOPs, training materials, specification manuals, instruction manuals,
presentation slides etc. - Experience working with SharePoint, which is a web-based tool which acts as a centralized platform for
document management, communication and workflow automation within an organization. - Collaborating with Software engineers which involve working data analysis, data visualization to gain
insights into the software application, data integration, data design, data processing and data security - Experience with cloud-based NetSuite Customer Relationship Management (CRM)
- Using cloud Technology such as Confluence to create, manage and distribute documentation.
- Create clear and logical training materials and train multiple audiences in the latest software technologies.
- Understand data elements to support user requirements from research to ad hoc querying to managing
large information projects. - Identifies, analyzes, and disseminates relevant materials and access various application environments to
create documents. - Experience with HTML & CSS