About me

I am a Business Analyst and technical writer with over twenty-three years of experience. 

My work involves collaborating with SMEs of different teams to gather complex information and converting this information in simple terms to a required audience. I believe in doing a lot of research before creating course material in the of user guides, specifications, SOP's, presentation materials, web pages etc. 


Technical Writer:

  • Experience creating Application Programming Interface (API) implementation documentation, API testing
    documents SDK documents, System administration guide, a use case and user guides to enable the users to
    understand API protocols, routines and tools for building software applications.
  • I have mostly worked with the financial-IT industry, and I have very good knowledge of writing financial
    banking, credit card documents etc.
  • Experience working with Knowledge base software such as Confluence, Open-Source Software and
    WordPress
  • Experience creating user guides, SOPs, training materials, specification manuals, instruction manuals,
    presentation slides etc.
  • Experience working with SharePoint, which is a web-based tool which acts as a centralized platform for
    document management, communication and workflow automation within an organization.
  • Collaborating with Software engineers which involve working data analysis, data visualization to gain
    insights into the software application, data integration, data design, data processing and data security
  • Experience with cloud-based NetSuite Customer Relationship Management (CRM)
  • Using cloud Technology such as Confluence to create, manage and distribute documentation.
  • Create clear and logical training materials and train multiple audiences in the latest software technologies.
  • Understand data elements to support user requirements from research to ad hoc querying to managing
    large information projects.
  • Identifies, analyzes, and disseminates relevant materials and access various application environments to
    create documents.
  • Experience with HTML & CSS

“There is no such thing as public opinion. There is only published opinion." - Winston Churchill”